Frequently Asked Questions (FAQ)
From the list below choose one of our FAQs topics, then select and click on the FAQ to read. If you have a question which is not on this page, please contact us at firstname.lastname@example.org.
Q: Where can I download the MetaTrader 4 trading platform?
|A: Please click here to download the Divisa Capital MetaTrader 4 platform.
Q: What is the Minimum Funding requirement to open an Account?
|A: A minimum deposit of $2500 is required to open your Live account. Accounts may be funded by Bank Wire Transfer, Moneybookers and all Major Credit Cards. Credit Cards from china: Click Here.
Q: Can I open a Joint or Corporate?
|A: Yes. Click here to open a Joint or Corporate Account.
Q: What Identification Documents do you require?
|A: In order to open a Live account, you must provide a copy of a government issued ID and a copy of a recent bank statement. These documents can be directly uploaded at the time of your online application or sent via email to email@example.com or Fax to +1-312-789-4751.
Q: How long does it take to open a Live Account?
|A: Approval time depends on how quickly the required documents were submitted. If all required documentation was submitted along with your application your account could be approved in 1 business day or less. Click here for access to the online application.
Q: What trading platforms do you offer?
Q: I am a U.S. Resident. Can I open an account with Divisa Capital?
|A: We do not accept U.S. clients at this time.
Q: How do I open a Demo account?
|A: To open a MetaTrader 4 or Currenex Viking Demo account, please click here. To request a Currenex Classic Demo account, please send a request via email to firstname.lastname@example.org.
Q: Does the Demo account expire?
|A: The Demo account will expire if left inactive for 30 days or more.
General Forex Trading
Q: What are your spreads?
|A: Our spreads are variable and dependent on market conditions. Click here to see a sample of Live spreads. To view a complete list of our spreads, please register for a Demo.
Q: How many currency pairs do you offer?
A: Currency Pairs Listed Below + Spot Gold and Silver.
Q: Do you charge commissions?
|A: Yes. Since we are a Direct Market Access (“DMA”) broker, we charge $3 per $100,000 to gain access to our core spreads from 9 top tier banks.
Q: What is the maximum leverage you offer?
Q: Do you have a dealing desk?
|A: No. Since we are a Direct Market Access (“DMA”) broker, we do not trade against our clients.
Q: What is your GMT offset?
|A: Our GMT offset is 0 (zero)
Q: Can I change the time display on my MT4?
|A: No you cannot change the time display on your MT4 platform.
Q: Do you allow Expert Advisors?
|A: Yes, Divisa Capital allows all MT4 compatible Expert Advisors.
Q: Do you allow scalping?
|A: Divisa Capital welcomes scalping. Our industry leading speed and execution provides enhanced performance for scalpers.
Q: What is the minimum contract size?
A: The minimum tradable contract size is 0.01 you can then increase you position size by 0.01 increments.
Q: Do you allow hedging?
A: Yes, hedging is allowed. However, it's only allowed if the accounts free margin is not in the negative.
Q: Do you allow partial order closing?
|A: Yes, you can partially close orders.
Q: What are the Trading Times?
|A: You can trade Forex with Divisa Capital 24 hours a day from Sunday 5PM EST to Friday 5PM EST.
Deposits and Withdrawals
Q: How soon will my funds post to my account?
|A: Credit/Debit card deposits will post within two hours. Bank wires can take up to two business days to post to your account.
Q: How can I withdraw funds?
|A: Click Here to fill out the Withdrawal Form.
Q: How long does the withdrawal process take?
|A: Please allow 3-4 business days for the funds to post to your account.
Q: Are there any funding/withdrawal fees?
|A: There are no fees for funding. There is a $25 fee on withdrawals to cover our fees.
Q: What currencies can I fund my account with?
|A: You can fund your account with USD, GBP, EUR, and AUD. Please note that all non-USD deposits will be converted to USD and deposited to your trading account.
Expert Advisors / Forex Robots
Q: Can I use Expert Advisors/Forex Robots?
|A: Yes you can use Expert Advisors with the MT4 trading platform. We have no limitations on EA's or any Forex Robots.
Q: How close can I place the stop loss and take profit to market?
|A: There is no limitation on this, you can place the stop loss and take profit as close to market as possible on our platform.
Q: Can I hedge open short & long trades of the same pair simultaneously?
|A: Yes you can hedge long and short positions without any additional margin requirements.
Q: Is there a minimum time that a position needs to be open?
|A: There is no minimum time limit a position needs to be held before it is closed.